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Privacy Policy
Bassbet Casino respects the privacy of its players. This Privacy Policy explains what information an online casino site may collect, why it is used, how it may be shared, and the choices available to players. It applies to information provided when creating or using an account, contacting support, making transactions, browsing the website, or using related services.
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Information we may collect
To provide gambling services and maintain a safe account environment, Bassbet Casino may handle different types of information. The information collected will depend on how a player uses the website, the services requested, and the checks that must be completed before or during account use.
On this page
Account and contact details
This may include a player’s name, date of birth, residential details, contact details, login information, account preferences and responsible gambling settings. It may also include communications with the support team, records of questions raised, and information supplied when a player asks for help with an account.
Identity and verification information
Where verification is required, we may handle information from identity documents and other documents used to confirm a player’s identity, age, address or source of funds. This can include document numbers, photographs, identification images and information obtained during verification checks. These records help protect accounts and support anti-fraud, safer gambling and legal compliance processes.
Payment and transaction records
We may record deposits, withdrawals, wagers, wins, losses, bonuses where relevant, payment method details, transaction references and account balances. Payment information may be handled by payment providers or other service providers involved in processing a transaction. We do not need to hold every payment detail in the same form, but we may retain the records needed to operate the account, resolve disputes, prevent misuse and meet legal obligations.
Device, usage and cookie data
When a player visits or uses the website, we may receive technical information such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, login activity, approximate location information and error records. We may also use cookies and similar technologies to remember preferences, keep the website functioning, understand usage and support security.
How information is used
Information is used only for appropriate business, service, security and legal purposes connected with operating an online casino website. The main purposes include setting up and managing player accounts, providing requested services, processing transactions, responding to support enquiries and keeping account information accurate.
- Creating, maintaining and securing player accounts.
- Confirming identity, age and eligibility where checks are required.
- Processing deposits, withdrawals and other account transactions.
- Monitoring activity for fraud, money laundering, account takeover, collusion, bonus abuse or other suspicious behaviour.
- Supporting responsible gambling tools, account restrictions and safer gambling processes.
- Providing customer support, handling complaints and investigating technical or account issues.
- Maintaining, testing and improving the website, games, features and user experience.
- Sending service messages about accounts, transactions, security, changes or other necessary matters.
- Sending marketing communications where a player has agreed to receive them or where marketing is otherwise permitted.
- Meeting legal, regulatory, tax, accounting, security and record-keeping obligations.
Where information is used for marketing, players may be able to change their preferences or withdraw consent. Withdrawing marketing consent will not affect essential service messages, such as security notices, transaction updates or information needed to manage an account.
Sharing information
Information may be shared with service providers that help operate the website and provide services to players. Depending on the circumstances, these providers may support payment processing, identity verification, fraud prevention, customer support, hosting, technical maintenance, analytics, communications or security. Providers should receive only the information reasonably needed for their assigned function and should handle it under appropriate confidentiality and security requirements.
Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud or misuse; enforce applicable terms; respond to lawful requests; or meet a legal or court-related requirement. Bassbet Casino does not treat player information as something to be sold for unrelated purposes.
Security, cookies and retention
Keeping information secure
Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, account security features, secure transmission, monitoring and procedures for handling incidents. No website, online service or method of transmission can be guaranteed to be completely secure, so players should also protect their passwords, use a secure device and avoid sharing account credentials.
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. Some are necessary for core functions, such as keeping a session active, remembering settings, supporting security or helping a player move through the website. Other cookies may help understand website performance, remember preferences or measure the effectiveness of communications.
Players can manage, restrict or delete cookies through the settings of their web browser. Blocking certain cookies may affect how the website works or prevent some features from operating as intended. Browser settings may also allow a player to remove existing cookies and control whether new cookies are accepted.
How long information is kept
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, service improvement and record keeping. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being removed immediately.
When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. Information that must be retained will be protected and used only for the relevant purpose.
Your privacy choices and data rights
Players may contact Bassbet Casino about personal information and privacy choices. Requests should be sent to support@bassbetcasino.wtf. To help protect accounts, reasonable steps may be taken to confirm the identity of the person making a request before information is provided or changes are made.
Access to information
A player may ask for access to personal information held about them and for a general explanation of how that information is used. Where appropriate, information may be supplied in a practical format. Access may be limited where providing it would affect another person’s privacy, compromise security or conflict with a legal obligation.
Correction of information
Players may ask for inaccurate, incomplete or outdated information to be corrected. Players can also update certain account details through available account settings. If a change cannot be made directly, a request can be sent to support@bassbetcasino.wtf with enough information to identify the account and explain the correction needed.
Deletion of information
A player may ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available under applicable privacy requirements. Deletion may not be possible for information that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Any retained information will continue to be handled in accordance with this policy.
Withdrawing marketing consent
A player may withdraw consent to marketing at any time by using an unsubscribe option in a marketing message, changing available communication preferences, or contacting support@bassbetcasino.wtf. A request to stop marketing will not normally stop operational messages required to provide account services or protect the account.
Privacy requests will be considered in line with applicable requirements and the nature of the request. If more information is needed to locate records or confirm a request, players may be asked to provide reasonable supporting details. This policy may be updated from time to time to reflect changes to services, technology, business practices or privacy requirements. The latest version published on the website will apply to information handled under the policy.
